Privacy Policy

At Klerenhaus, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from klerenhaus.com.

1. Information We Collect

We collect information to process your orders, improve our services, and provide you with a better shopping experience. The information we may collect includes:

Personal Information: such as your name, billing address, shipping address, email, and phone number.
Payment Information: payment details are securely processed by our payment providers (e.g., Shopify Payments, PayPal, Apple Pay). We do not store your full card details.
Order Information: purchase history, order notes, and delivery preferences.
Device Information: technical data including your browser type, IP address, and operating system (collected automatically via cookies and analytics tools).
Marketing Preferences: your communication choices when subscribing to our newsletter or promotions.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders, including shipping and returns.
To communicate with you about orders, account updates, or customer support.
To send you marketing updates or offers (only if you’ve opted in).
To improve our website, services, and customer experience.
To comply with legal and tax obligations.

3. Sharing Your Information

We only share your personal information with trusted service providers as necessary to operate our business, such as:

Shopify: our e-commerce platform that hosts this website and manages your order data securely.
Payment Processors: such as Shopify Payments, PayPal, Klarna, and other verified providers to process payments safely.
Shipping Partners: trusted couriers to deliver your purchases.
Analytics & Marketing Tools: Google Analytics, Meta (Facebook) Pixel, and email marketing services to improve our website and advertising.

We never sell or rent your personal data to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

When you place an order, we retain your information for our records unless and until you request its deletion.

5. Your Rights

Under data protection laws (including GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal data (subject to legal or transactional obligations).
Withdraw consent for marketing communications at any time.
Complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been misused.

To exercise your rights, contact us at support@klerenhaus.com.

6. Marketing & Communication

If you subscribe to our newsletter or opt into marketing, we may send you emails about new collections, promotions, or events. You can unsubscribe anytime by clicking “Unsubscribe” in our emails or contacting us directly.

7. Cookies & Tracking

We use cookies to improve site performance and personalize your shopping experience. For detailed information, please review our Cookie Policy.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. All payment information is encrypted using SSL (Secure Socket Layer) technology.

9. Third-Party Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal data.

10. International Data Transfers

Shopify may store and process your data outside the UK/EU (for example, in Canada or the United States). Shopify complies with GDPR requirements for international data transfers using appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. The latest version will always be available on this page, and the “Last Updated” date will be revised accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@klerenhaus.com
Address: Klerenhaus, United Kingdom

Last updated: November 2025